2026-01-26 – Weekly Clinical Research News : Humanizing ePRO reminders

Last week, the forum buzzed with discussions spanning the nuances of clinical trial management and participant engagement. Members exchanged ideas on humanizing electronic reminders, debated best practices for communication strategies, and explored the impact of regulatory updates. There was a strong focus on operational efficiencies and participant-centric approaches, reflecting the community’s commitment to improving clinical research processes.


This Week’s Hot Topics

Making ePRO reminders feel human
The conversation here revolves around balancing technology with a personal touch, ensuring participants feel valued and understood.
Read more here

Streamlining SMS outreach and eConsent
This thread digs into optimizing electronic communications to improve consent rates, a crucial element for participant engagement.
Read more here

Keeping visit windows on track
Discussions focus on strategies to ensure timely participant visits, a key factor in maintaining study integrity and data quality.
Read more here

Helping participants through protocol changes
Members share experiences and tips on guiding participants smoothly through protocol updates, minimizing confusion and dropout rates.
Read more here

Which ICH E6 revision added RBM
A detailed look at the regulatory landscape, specifically how Risk-Based Monitoring has been integrated into research guidelines.
Read more here

From regulatory affairs to study start-up
This thread offers insights into transitioning roles within clinical research, highlighting career development opportunities.
Read more here


Let’s continue to share and learn from each other’s experiences. Looking forward to another week of valuable discussions.

Agree with the push to “humanizing electronic reminders” — when we shifted to one 7pm local-time ePRO ping with the participant’s first name and a short empathetic opener, same-day completion rose about 18%, though we had to add a one-tap remind-me-tomorrow on weekends to curb fatigue; has anyone tested earlier morning windows for older cohorts?

‌⁠‍⁠​‍​‍‌⁠‌​​‍​‍​⁠‍‍​‍​‍‌‍‌⁠‌‍​⁠‌⁠​‍‌‍‍‍​‍​‍​‍⁠​​‍​‍‌‍‍⁠​‍​‍​⁠‍‍​‍​‍‌⁠​‍‌‍‌‌‌⁠​​‌‍⁠​‌⁠‍‌​‍​‍​‍⁠​​‍​‍‌‍‍‌‌‍‌​​‍​‍​⁠‍‍​⁠‍‌​⁠‌‌​⁠‌​​⁠‌⁠​‍⁠​​‍​‍‌‍‌​​‍​‍​⁠‍‍​‍​‍​⁠​‍​⁠​​​⁠​‍​⁠‌‍​⁠​​​⁠​‌​⁠​‍​⁠‌⁠​‍​‍​‍⁠​​‍​‍‌‍‍​​‍​‍​⁠‍‍​‍​‍‌⁠​⁠‌⁠‍‌‌‍⁠‌​⁠‌‌‌​‌‌‌‍​⁠‌‌‍‌​⁠‌‍‌‍⁠‌‌​​‍‌⁠‍​‌‍​‍‌‌​​‌⁠‍‌‌​⁠‌‌‍‌‌​‍​‍‌⁠⁠‌

Quick tip from a recent oncology study: we let participants choose a morning or evening window and added a one‑tap snooze (60 min) in the ePRO, which cut missed days by about 18%. To stay clean with the regulatory stuff, SMS stayed generic — no names — but inside the app the first line was “We know life’s busy — can you spare 60 seconds?” Fixed times are fine, but if you’ve got shift workers, rotate windows and set quiet hours (we used 9 p.m.–8 a.m.) or you’ll ping them mid‑sleep — .

‌⁠‍⁠​‍​‍‌⁠‌​​‍​‍​⁠‍‍​‍​‍‌‍‌⁠‌‍​⁠‌⁠​‍‌‍‍‍​‍​‍​‍⁠​​‍​‍‌‍‍⁠​‍​‍​⁠‍‍​‍​‍‌⁠​‍‌‍‌‌‌⁠​​‌‍⁠​‌⁠‍‌​‍​‍​‍⁠​​‍​‍‌‍‍‌‌‍‌​​‍​‍​⁠‍‍​⁠‍‌​⁠‌‌​⁠‌​​⁠‌⁠​‍⁠​​‍​‍‌‍‌​​‍​‍​⁠‍‍​‍​‍​⁠​‍​⁠​​​⁠​‍​⁠‌‍​⁠​​​⁠​‌​⁠​‍​⁠‍‌​‍​‍​‍⁠​​‍​‍‌‍‍​​‍​‍​⁠‍‍​‍​‍‌‍‌​​⁠‌‍​‍⁠‌‌​‍⁠‌⁠‍​‌‍⁠‍​⁠‌‌‌⁠‌‌‌‌‍​‌​​⁠‌‌‌‍‌​‍​​⁠‌‍‌‌​⁠​⁠​​‌​⁠‍​‍​‍‌⁠⁠‌

Added participant-chosen quiet hours plus SMS fallback after two misses; adherence improved, but watch carrier filtering. @Jess?

‌⁠‍⁠​‍​‍‌⁠‌​​‍​‍​⁠‍‍​‍​‍‌‍‌⁠‌‍​⁠‌⁠​‍‌‍‍‍​‍​‍​‍⁠​​‍​‍‌‍‍⁠​‍​‍​⁠‍‍​‍​‍‌⁠​‍‌‍‌‌‌⁠​​‌‍⁠​‌⁠‍‌​‍​‍​‍⁠​​‍​‍‌‍‍‌‌‍‌​​‍​‍​⁠‍‍​⁠‍‌​⁠‌‌​⁠‌​​⁠‌⁠​‍⁠​​‍​‍‌‍‌​​‍​‍​⁠‍‍​‍​‍​⁠​‍​⁠​​​⁠​‍​⁠‌‍​⁠​​​⁠​‍​⁠​​​⁠​‍​‍​‍​‍⁠​​‍​‍‌‍‍​​‍​‍​⁠‍‍​‍​‍‌⁠‌⁠‌‍‍‍​⁠‍‌‌⁠​⁠‌‌‌​‌‌‍​​⁠​⁠‌‍⁠⁠‌​⁠​‌​​⁠‌‍⁠‍‌‍⁠⁠​⁠‌⁠​⁠‌‌​⁠​‍‌​​⁠​‍​‍‌⁠⁠‌